Cancellation & Refunds

Our Commitment

We stand behind every product we make. If PAX Classic or PAX Shield does not perform as expected, we will make it right.

Trial Period

Every customer receives a 30-day trial period from the date of delivery. If the product does not work as described during this period, you are eligible for a full refund.

How to Request a Refund

  1. Contact us within 30 days of receiving your order at orders@pnlabs.co or +20 103 161 9866
  2. Describe the issue and, where possible, provide a short video or photo as proof
  3. For PAX Classic: proof that the device was tested on multiple dogs without effect
  4. For PAX Shield: proof that the spray did not deter animals after the 7-day training period
  5. We will confirm your refund request within 1 working day

Collection

Once your refund is approved, we will send a courier to your address to collect the product — at no cost to you. You do not need to arrange or pay for return shipping.

Refund Processing

Your refund will be processed within 24 working hours of us receiving the returned product. Refunds are issued to the original payment method.

Damaged or Defective on Arrival

If your product arrives broken or with a visible manufacturer defect, contact us immediately with a photo. We will arrange an immediate replacement or full refund — no questions asked.

Non-Refundable Cases

  • Products returned after 30 days from delivery
  • Products showing damage from misuse, water exposure, or physical force
  • Products from which the warranty seal has been tampered with

Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us immediately at orders@pnlabs.co. We will cancel and refund in full if the order has not yet shipped.

Contact

DotMinds LLC · PlayNation Labs
16 AlSadat Axis, 1st Settlement, New Cairo, Cairo, Egypt
Email: orders@pnlabs.co
Mobile: +20 103 161 9866