Privacy Policy

1. Who We Are

PlayNation Labs is a brand of DotMinds LLC, based at 16 AlSadat Axis, 1st Settlement, New Cairo, Cairo, Egypt. We operate the online store at pnlabs.co. You can contact us at orders@pnlabs.co.

2. What Information We Collect

When you place an order, we collect:

Full name
Phone number
Delivery address
Email address
Payment information (processed securely — we do not store card details)

3. How We Use Your Information

We use your information to:

Process and deliver your order
Contact you regarding your order status
Send order confirmations and receipts
Respond to your support enquiries

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Storage

Your data is stored securely through our e-commerce platform (Shopify) and is subject to their data protection standards. We retain your order data for up to 3 years for legal and accounting purposes.

5. Cookies

Our website uses cookies to improve your browsing experience and for analytics. You can disable cookies in your browser settings, though some features may not function correctly.

6. Third-Party Services

We use the following third-party services which may process your data:

Shopify (e-commerce platform)
Meta (Facebook & Instagram advertising)
TikTok (advertising)
ValU & Souhoola (instalment payment options)

Each service is subject to their own privacy policy.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To do so, contact us at orders@pnlabs.co.

8. Contact

DotMinds LLC · PlayNation Labs
16 AlSadat Axis, 1st Settlement, New Cairo, Cairo, Egypt
Email: orders@pnlabs.co
Mobile: +20 103 161 9866